Understanding Employee Directory Assistant
The Employee Directory Assistant is part of the Employee Digital Assistant. PeopleSoft assistants, or skills, are computer programs that simulate a simple conversation between a digital devise and the user. The Employee Directory is a program designed to assist requestors with searching for employee contact information from the Company Directory using a conversational interface.
The Employee Directory Assistant supports retrieving Company Directory information, as shown in this table:
| Company Directory Information | Examples of Use Cases |
|---|---|
|
View profile |
Who is <name> Show <name> |
|
View manager |
Who does <name> report to Who is <name’s> manager |
|
View direct reports |
Who reports to <name> Get <name’s> direct reports |
|
View phone number |
What is <name’s> phone no Show <name’s> phone |
|
View work address |
Where does <name> work Where does <name> work |
|
View job code or position |
What is <name’s> job code What is <name’s> position |
|
View contact details |
Show <name’s> contact details How do I contact <name> |
|
View email address |
What is <name’s> email address Get email address of <name> |
PeopleSoft uses the Oracle Digital Assistant (ODA) platform for interacting with users to help them perform certain tasks and is available for both desktop and mobile users.
These videos provide an overview of the Employee Directory Assistant feature:
Video: PeopleSoft Digital Assistant Technology and Extensibility
Video: PeopleSoft Employee Directory Assistant
Video: Image Highlights, PeopleSoft HCM Update Image 33: Company Directory Assistant
Video: Image Highlights, PeopleSoft HCM Update Image 35: Chatbot Updates–Twilio channel and WebSDK Update