Configuring PeopleSoft PICASO

To configure PeopleSoft PICASO for a PeopleSoft application:

1. Install/pull a PeopleSoft-delivered digital assistant from the Skill Store.

   For more information, see Installing and Setting Up a Delivered Skill.

2. Create a channel and route it to the digital assistant.

   For more information, see Creating the Channel.

3. Update the delivered PSFT_CHAT_ASST PeopleSoft bot definition with the channel ID created in the previous step.

   For more information on how to complete the configuration, see Creating Bot Definitions.

4. Review the Component Mapping and enable the digital assistant manually for each component. It can be done in bulk using the EOCB_CMPMAP application engine process.

   Note:

   Repeat steps 3 and 4 for all participating applications/nodes in a cluster setup.

Enabling PeopleSoft PICASO on a Clustered Environment

You can run PeopleSoft PICASO in a clustered environment, which enables users to continue the interaction with the digital assistant across different nodes seamlessly.

For the digital assistant to work on a cluster environment, perform the following steps (before the skill setup):

1. Complete Integration Broker and Single Signon (SSO) setup between participating nodes in the cluster.

   For more information on the Integration Broker and SSO setup, see PeopleTools: Integration Broker, "Understanding Configuring PeopleSoft Integration Broker for Handling Services." and PeopleTools: Security Administration, "Implementing PeopleSoft-Only Single Signon."

2. Create routing for each node in the cluster corresponding to the Service - EOCB_Integration.

   For more information on creating routing, see PeopleTools: Integration Broker, "Adding Routing Definitions."