Common Elements Used in This Section

This section discusses common elements used on the CTI sample pages.

Common Elements Used in CTI Sample Pages

The following common elements are used in CTI sample pages.

Field or Control	Description
Agent Id	Select the CTI or MCF agent's agent ID. In the case of a CTI agent, the agent ID may be different from the agent's user ID.
g/e/c (generic, email, chat)	Represents three task types: generic, email, chat.
	Click to initiate the action that is selected in the associated drop-down list box.
MCF Cluster ID	Select the MCF cluster to be monitored or on which to test the sample console.
Physical Queue	Select the physical queue to be monitored. Each MCF logical queue can comprise one or more physical queues. Because each physical queue is associated with an MCF cluster, only physical queues can be monitored.
State	Displays a value indicating the state of the associated element.
Statistics	Display statistics that are generated by the CTI server.
User Id	Displays the CTI agent's PeopleSoft user ID.