Defining Static Push URLs

Access the Static Push URLs page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Configuration, and then Define MCF Queues, and then Static Push URLs

This example illustrates the fields and controls on the Static Push URLs page. You can find definitions for the fields and controls later on this page.

The Static Push URLs page displaying the queue ID and having the following editable fields: URL Name, URL Description, and URL

Static URLs enable the agent to push a predefined URL to the customer, which appears in a pop-up window for the customer. The agent can edit these URLs in the chat window after selecting them.

Field or Control	Description
URL Name	Enter a name to identify the URL. The URL name appears in the agent's Static URL drop-down list box for all agents who belong to this logical queue
URL Description	Enter a description of the URL. This description appears only on this page to further describe this URL or, for example, its reason for inclusion.
URL	Enter the queue push URL. The URL must include the opening http:// and any required parameters. All static URLs that are defined for the queue are downloaded when the agent launches the agent chat console by accepting a customer chat. Static URLs are not available in collaborative chat. If you send a static push URL that is a PeopleSoft Pure Internet Architecture URL, ensure that the recipient has permissions to access that portal, node, or page.

Field or Control

Description

URL Name

Enter a name to identify the URL.

The URL name appears in the agent's Static URL drop-down list box for all agents who belong to this logical queue

URL Description

Enter a description of the URL.

This description appears only on this page to further describe this URL or, for example, its reason for inclusion.

URL

Enter the queue push URL.

The URL must include the opening http:// and any required parameters.

All static URLs that are defined for the queue are downloaded when the agent launches the agent chat console by accepting a customer chat. Static URLs are not available in collaborative chat.

If you send a static push URL that is a PeopleSoft Pure Internet Architecture URL, ensure that the recipient has permissions to access that portal, node, or page.