Disconnecting a Caller
After you have finished a call, you need to release the call.
To release a call:
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Select the appropriate telephone line.
The selected line must be green.
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On the console control bar, select Release from the Lines drop-down list box.
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Click Go.
If you are using the applet-based solution, the system automatically places you in wrap-up mode, which enables you to complete any remaining work before accepting more incoming calls. Technically, when you are in wrap-up mode, your status is Agent Not Ready.
If you are using the adapter-based solution and you have configured wrap-up mode in your CTI middleware, the console can automatically place you in a Not Ready or Work Not Ready state, which enables you to complete any remaining work before accepting more incoming calls.
When you are ready to accept incoming calls, select Agent Ready.