Working with the Hold Status

Putting calls on hold and retrieving calls on hold is likely to be the call action that you perform most.

To place a call on hold:

1. Select the appropriate telephone line.

   The selected line must be green.

2. From the Select Call Action drop-down list box, select Hold.

3. Click Go.

To retrieve a call on hold:

1. Select the appropriate telephone line.

   The selected line must be green.

   The retrieve option is automatically selected as the current option in the drop-down list box when a call is on hold.

2. Click Go.