Entering the Presence State

Access the Presence page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then CTI Configuration, and then Agent.

Search for the user id. The CTI Agent Configuration page displays. Select the Presence tab.

This example illustrates the fields and controls of the Presence page where you can uodate the presence status.

Field or Control	Description
Presence State	Select from Not Ready and Ready.
Presence Description	Enter a description for the state.