Setting Up Buddy Lists

Access the Buddy List page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then Define MCF Agents, and then Buddy List

This example illustrates the fields and controls on the Buddy List page. You can find definitions for the fields and controls later on this page.

The agent's buddy list facilitates collaborative chat and chat conferencing.

Field or Control	Description
Agent Buddy	Select another agent with whom this agent can have a chat session or can ask to conference into another chat. Each agent buddy must be logged in a physical queue on the same cluster to be able to chat. If two agents must be able to chat but they do not share a cluster, use the Physical Queue Move Agent page to move the agents into physical queues on the same MCF cluster. Agent buddies are listed with their login status in the buddy list on the multichannel console.
Name	Displays the buddy agent's nickname.

Field or Control

Description

Agent Buddy

Select another agent with whom this agent can have a chat session or can ask to conference into another chat.

Each agent buddy must be logged in a physical queue on the same cluster to be able to chat. If two agents must be able to chat but they do not share a cluster, use the Physical Queue Move Agent page to move the agents into physical queues on the same MCF cluster.

Agent buddies are listed with their login status in the buddy list on the multichannel console.

Name

Displays the buddy agent's nickname.

An agent's presence, as shown in the buddy list on the MultiChannel Console or on the Invite Agent list on the chat console, indicates the agent's availability for chat or conference.