Specifying Languages That an Agent Supports

Access the Languages page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then Define MCF Agents, and then Languages

This example illustrates the fields and controls on the Languages page.

Languages page that defines the languages the agent supports.

Specify the languages that each agent is qualified to support.

The agent is assigned only tasks that have been enqueued with a language code in the agent's language list. For the EnQueue() built-in function, the language code is specified as a parameter. For the InitChat() built-in function, the language code is determined by the user profile of the initiator.

If you do not specify a language code for a new agent, the default value is English.