Specifying the Media

The media page defines the capability of each agent to perform a task. Access the Media page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then MCF Third-Party Agents, and then Media

This example illustrates the fields and controls on the Media page. You can find definitions for the fields and controls later on this page.

The Media page displaying the Agent ID and Name and having the Chat, Email, Generic, and Voice check boxes.
Field or Control Description

Chat

Select this check box if the agent has a capability to chat.

Email

Select this check box if the agent has a capability to email.

Generic

Select this check box if the agent has a capability to perform a generic task.

Voice

Select this check box if the agent has a capability to perform a voice task.