Specifying Languages That an Agent Supports

Access the Languages page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then MCF Third-Party Agents, and then Languages

This example illustrates the fields and controls on the Languages page.

The Languages page displaying the Agent ID and Name and having the Language Code editable field.

Enter the languages that each agent is qualified to support.

The agent is assigned only tasks that have been enqueued with a language code in the agent's language list. For the EnQueue built-in function, the language code is specified as a parameter. For the InitChat built-in function, the language code is determined by the user profile of the initiator.

If you do not enter a language code for a new agent, the default value is English.