Specifying Miscellaneous Parameters

Access the Miscellaneous page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then MCF Third-Party Agents, and then Miscellaneous

This example illustrates the fields and controls on the Miscellaneous page. You can find definitions for the fields and controls later on this page.

Field or Control	Description
When task is unassigned	Select from the following options the action that occurs when a task assigned to an agent is unassigned: Prompt whether to close window (default). Close the task window. Do not close the task window.

Field or Control	Description
Trace Level	Select from the following log trace levels: 0 - None 1 - Information 2 - Debug Note: If a value other than 0 is selected, a tracer window appears to display activities and events on the chat or MultiChannel Console for debugging purposes.
Limit debug tracer log size	This check box is enabled when the value entered for Trace Level is not 0. Select this check box to enable the agent to clear the tracer log based on Number of log messages to save when cleared and Maximum number of log messages to allow. If the check box is cleared, the tracer log will not be cleared and the Number of log messages to save when cleared and Maximum number of log messages to allow fields will be disabled.
Number of log messages to save when cleared	Specify the minimum number of recent tracer log messages that should be maintained in the tracer window.
Maximum number of log messages to allow	Specify the maximum number of tracer log messages that will be maintained in the tracer window.

Note:

Number of log messages to save when cleared and Maximum number of log messages to allow fields are required if the Limit debug tracer log size check box is selected.