Specifying Miscellaneous Parameters

Access the Miscellaneous page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then Agent, and then Miscellaneous

This example illustrates the fields and controls on the Miscellaneous page. You can find definitions for the fields and controls later on this page.

Miscellaneous page
Field or Control Description

When task is unassigned

Select from the following values the action that occurs when a task that is assigned to an agent is unassigned:

  • Prompt whether to close window (default).

  • Close the task window.

  • Do not close the task window.

Trace Level

Select from the following log trace levels:

  • 0 - None

  • 1 - Information

  • 2 - Debug

If a value other than 0 is selected, a tracer window appears to display activities and events on the chat or MultiChannel Console for debugging purposes.

Tunnel Refresh Frequency

Specify the number of communications to the Real-time Event Notification (REN) server before a refresh occurs for a browser-based client. Default refresh frequency is 10000. You can configure the field depending on the memory available to the client.  A higher value will use more memory, but will allow a longer time between refreshes.

Limit debug tracer log size

This check box is enabled when the value entered for Trace Level is not 0. Select this check box to enable the agent to clear the tracer log based on Number of messages to save and Number of messages to allow.

If the check box is deselected, the tracer log will not be cleared and the Number of messages to save and Number of messages to allow will be disabled.

Number of messages to save

Specify the minimum number of recent tracer log messages that should be maintained in the tracer window.

Number of messages to allow

Specify the maximum number of tracer log messages that will be maintained in the tracer window.

Note:

Number of messages to save and Number of messages to allow fields are required if the Limit debug tracer log size check box is selected.

Limit Debug Tracer Log Size Example

This table lists the values entered on the Miscellaneous page:

Field Value

Trace Level

2 - Debug

Limit debug tracer log size

Selected

Number of messages to save

25

Number of messages to allow

100

Based on these values, the first 75 messages will be cleared from the tracer window after 100 messages are logged. It will retain the most recent 25 messages for the agents reference. This process will repeat for every 100 messages that are logged in the tracer. The maximum number of messages is the tracer window at any one point in time is 100.