Specifying Agent-Specific URLs

Access the Static Push URLs page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then Define MCF Agents, and then Agent Push URLs

This example illustrates the fields and controls on the Static Push URLs page. You can find definitions for the fields and controls later on this page.

This page defines URLs that this agent can send to a client browser. These URLs are in addition to the URLs that are defined in the queue configuration page.

Field or Control	Description
URL Name	The URL name appears in the agent's static URL drop-down list box.
URL Description	This description appears only on this page, to further describe this URL or, for example, its reason for inclusion.
URL	Enter the queue push URL. The URL must include the opening http:// and any required parameters. All static URLs that are defined for the agent are downloaded when the agent launches the agent chat console by accepting a customer chat. Static URLs are not available in collaborative chat. If you send a PeopleSoft Pure Internet Architecture URL, be sure that the recipient has permissions to access that portal , node, or page.

Field or Control

Description

URL Name

The URL name appears in the agent's static URL drop-down list box.

URL Description

This description appears only on this page, to further describe this URL or, for example, its reason for inclusion.

URL

Enter the queue push URL.

The URL must include the opening http:// and any required parameters.

All static URLs that are defined for the agent are downloaded when the agent launches the agent chat console by accepting a customer chat. Static URLs are not available in collaborative chat.

If you send a PeopleSoft Pure Internet Architecture URL, be sure that the recipient has permissions to access that portal , node, or page.