Understanding PeopleSoft MCF Cluster Configuration

Each MCF cluster includes a minimum of one queue server and one log server communicating with one REN server. An MCF cluster is typically identified by the ID of the REN server cluster serving it. No configuration limit is placed on the maximum number of queue servers in an MCF cluster.

In MCF architecture, a chat client initiates contact with an agent through the designated external (browser) URL for a REN server. This URL can point to a load balancer, switch, reverse proxy server, or other hardware or software directing requests through a firewall. The external URL is also known as the browser URL because it supports the MCF browser windows (agent chat, customer chat, and MultiChannel Console).

For communication of queue servers, log servers, and application servers with REN servers, for example, handling email requests behind a firewall, you can use an internal URL. Specify both internal (cluster) and external (browser) REN server URLs during MCF cluster configuration.

Note:

If no security is implemented, the browser and cluster URLs may be the same.