Using the Email Window

The format of the email window is determined by application developers. PeopleSoft supplies a sample email event window to demonstrate available functionality.

Configure the size and initial location of the email event window on the agent's Window Configuration page.

This example illustrates the fields and controls on the Email window. You can find definitions for the fields and controls later on this page.

The Email window displaying the From, Email ID, Date, To, CC and Subject and having the following editable fields - Email Text, To Queue ID and To Agent ID. This page also displays the email parts like Content Type, Attachment File Name and Part Text.

Field or Control	Description
To Queue ID	To forward the email to another queue, select a queue ID from the drop-down list box and click Forward.
To Agent ID	To forward the email to another agent, select an agent ID from the drop-down list box and click Forward.
Forward	Click to forward the email to the specified queue or agent. This button demonstrates the functionality of the Forward() built-in function.
Done	Click to quit the email and remove it from the queue. The Done button demonstrates the functionality of the DeQueue() built-in.

Email Parts

If an email has been divided into parts stored in the email database, or has an attachment, they can be accessed here.

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