Using the Reason Code Page

Access the Reason Code page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Third-Party Configuration, and then CTI Configuration, and then Reason Code

Note:

This page is available only to third-party vendors.

This example illustrates the fields and controls on the Reason Code page.

The Reason Code page having the following editable fields: Reason Code and Reason Message

This page is used by the third-party vendors to define their customized codes.

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