Viewing Chat Logs

Access the Chat page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then MCF Chat Log

This example illustrates a chat log on the Chat page.

The Conversation tab of the Chat page displaying the Chat Message along with the Chat Start Time, Chat End Time, Chat ID, and Queue ID.

If enabled, this log records the contents and events of every chat session.

To enable chat logging, set log_chat_ses to yes on the Cluster Tuning page. For this parameter to take effect, click Refresh logging parameters on the Cluster Notify page.

Details Tab

Access the Details tab of the Chat Page using the following navigation path:

PeopleTools, and then MultiChannel Framework, and then Universal Queue, and then Administration, and then MCF Chat Log, and then Details

This example illustrates details of a chat log on the Chat page.

The Details tab of the Chat Page showing the User ID, Date, Time Stamp, MCF Chat Action, Queue ID and Task Identifier

The Details tab displays detailed information about the selected chat conversation.