AgentTasks property: Agent class
Description
This property returns the agent tasks associated with this agent as an array of AgentPhysQueueTasks objects.
This property is read-only.
Example
The following example returns the task number for the second task on physical queue SALES in the accepted task list:
Local Number &i = 1;
While &i < &myAgent.TotalPhysicalQueues
If &myAgent.AgentProps[&i].PhysicalQueueID = "SALES" then
&Tasknumber = &myAgent.AgentsTasks [&i].AcceptedTaskList.Task[2].TaskNumber
break;
End-If;
End-While;
Related Topics