Task method: universal queue classes class

Syntax

Task(TaskNumber)

Description

Use the Task constructor to instantiate a task object.

Only persistent tasks (email and generic tasks) are available for introspection. Each persistent task goes through a lifecycle that is recorded by the following statuses:

State	Indicated Action	Status of Task Object
Enqueued by the universal queue server	Enqueued	ENQ
Universal queue assigns to physical queue	Assigned	ASGN
Agent accepts task	Accepted	ACPT
Agent completes task	Done	DONE
Task is not accepted within the overflow (action) time period	Overflowed	OVFL
Agent does not complete task or task not assigned within the escalation (complete) time period	Escalated	ESCL
Indeterminate Task (task not found in system)	Indeterminate	IND

Parameters

Parameter	Description
TaskNumber	Specify a task number.

Returns

A task object if the task exists, or an error message if the task number is not in the expected format. If the task number is properly formatted, but the task is not found, the task object is returned with a task status of IND.

Example

Local string &tasknumber, &status;

Local Task &myTask = Create Task(&tasknumber);

&status = &myTask.Status;