TaskList method: universal queue classes class

Syntax

TaskList(Status, TaskType, PhysicalQueueID, AgentID)

Description

Use the TaskList constructor to instantiate a task list.

If the queue is not provided, a list of tasks for all physical queues for that TaskType and Status is returned. To get all tasks on all queues do not specify any of the optional parameters.

Parameters

Parameter	Description
Status	Specify a task status, as an uppercase string. If you do not specify a valid status, an empty tasklist is returned. Valid values are:

Value	Description
ACPT	Accepted
ASGN	Assigned
ENQ	Enqueued
ESCL	Escalated
OVFL	Overflowed

Parameter	Description
TaskType	Specify a task type as a lowercase string. Valid values are:

Value	Description
chat	Chat tasks.
email	Email tasks.
generic	Generic type tasks.
voice	Voice type tasks.

Parameter	Description
PhysicalQueueID	Specify a physical queue ID as a string.
AgentID	Specify an agent ID as a string.

Returns

A task list object.

Example

Local string &sStatus;

/* get all enqueued task on the UQ server*/

&sStatus = "ENQ";
Local TaskList &myTaskList = Create TaskList (&sStatus, "", "", "");