Receiving and Responding to Worklist Messages

To receive and respond to worklist messages:

1. In your worklist, select the message to answer.

   You can also access the message from the Worklist/Email Reply page.

   The Worklist/Email Reply page appears.

2. To reply to the original sender, click the Reply button and complete the message on the Reply to Message page.

   By using the Reply button, rather than the alternate means of navigation, you populate the Subject and Reply To fields based on the original message. Normally, you accept the default Subject and Reply To values. If they don’t appear properly, or if you prefer different values, make the necessary changes.

3. To forward the message to another user, click the Forward button and complete the message on the Forward Message page.

   By using the Forward button, rather than the alternate means of navigation, you populate the Subject field based on the original message. Normally you accept the default subject. If it doesn’t appear properly, or if you prefer a different subject, make the necessary changes.

4. Click Save to send the message.