Configuring System Publish and Subscribe for Oracle Customer Hub (UCM)

The Publish and Subscribe infrastructure provides workflow policies, workflow processes, and Oracle Customer Hub (UCM) messages to publish data records that have been inserted or updated in Oracle Customer Hub (UCM). The workflow policies track changes to records within Oracle Customer Hub (UCM) and flag them for production. Siebel workflows process the information collected by the workflow policies and guarantee appropriate publication of the changes to subscribed systems. The messages are predefined and used for the publication of records flagged by the workflow policies. Use the following task to configure publish and subscribe.

To configure publish and subscribe for a system

1. Navigate to the Administration - Universal Customer Master screen, then the System Registrations view.

2. In the System Registrations list, select the system of interest, and then click the link in the System ID field.

3. From the System Detail view, select the Publish/Subscribe tab.

4. In the Publish/Subscribe view, select an existing record that you want to configure, or click New.

5. Enter the appropriate information in the available fields to define the publish and subscribe information for each object in the system.

   Use the following table for information on each of the fields.

   Field	Description
   Object Name	An object stored in Oracle Customer Hub (UCM) like Contact, Account, Household, and so on.
   Publish Frequency	How often Oracle Customer Hub (UCM) update the system’s information for the selected object. Select the ‘Real Time’ value for publish and subscribe functionality in real-time mode. Select the ‘Daily Batch’ value for publish in batch mode.
   Last Published	The last time Oracle Customer Hub (UCM) published record changes for the selected object to this selected system.
   Start Date	The start date of the publish and subscribe functionality.
   End Date	The end date of the publish and subscribe functionality.
   Event	Signifies if the object subscribes to event publishing.
   Business Service	The business service being used for middleware system with PROXY protocol.
   Business Service Method	The business service method for middleware system with PROXY protocol.
   Comment	Comments on the publish and subscribe definition for the selected object of the selected system.

6. For middleware systems, configure to use PROXY Protocol Type, click on the Business Service field to select the proxy business service will pop-up an appropriate dialog box depending on the value in Message Type field:
   • For JSON Message Type, select REST Outbound Service
   • For SOAP Message Type, select Outbound Web Service
7. Step off the record to save the publish and subscribe functionality.

Related Books:

• Configuring Siebel Business Applications

• Using Siebel Tools

• Integration Platform Technologies: Siebel Enterprise Application Integration