Finishing a Job

Siebel Field Service representatives finish work on a job by completing these tasks:

• Verify that all tasks for the activity are complete. For more information, see Record Task Completion for an Activity.

• Generate a service report for the activity and show it to the customer. For more information, see Generate a Service Report for an Activity.

• Create an invoice for the activity. For more information, see Create an Invoice from an Activity.

• Capture the (contact) signature for the invoice. For more information, see Capture a Signature for an Invoice.

• Record customer feedback to the service provided. For more information, see Capture a Signature for an Invoice.

• Record the end time for the activity after you finish work on the job. For more information, see Change Time Data for an Activity.