Unsupported Siebel Field Service Features in Offline Mode

The features listed in this section aren't supported in offline mode in the Siebel Mobile disconnected application for Siebel Field Service. You must be connected to the internet and, in some cases, to the Siebel Server to do the following in your Siebel Mobile disconnected application for Siebel Field Service:

• Attach media (photo or video) to an activity. For more information, see Attach Media to an Activity.

• Use the End button for time tracker. For more information, see Change Time Data for an Activity.

• Generate service reports. For more information, see Generate a Service Report for an Activity.

• Create invoices from activities. For more information, see Create an Invoice from an Activity.

• Capture electronic signatures. For more information, see Capture a Signature for an Invoice.

• Complete the customer satisfaction survey. For more information, see Capture a Signature for an Invoice.

• Update shift information, including breaks and periods of unavailability (POUs). For more information, see View Shift Details.