Managing Activities for Siebel Field Service

An activity is a work order assigned to a Field Service representative by the dispatcher.

These procedures are included in this section:

• View Activity Details

• Verify and Order Parts and Tools for an Activity

• View Substitute Information for a Part

• Accept an Activity

• View the Task-Based Screen Flow for an Activity

• Record Task Completion for an Activity

• Capture Asset Readings for an Activity

• Attach Media to an Activity

• Change Part Tracker Information for an Activity

• Remove a Serialized Part

• Install a Replacement Serialized Part

• Change Part Records for an Activity

• Change Time Data for an Activity

• Change Expense Data for an Activity

• Generate a Service Report for an Activity

• Create an Invoice from an Activity

• Print an Invoice for an Activity

• Capture a Signature for an Invoice

Note: You must complete the relevant setup tasks detailed in the Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Field Service.