1. Mobile Guide: Disconnected
  2. Switch to Offline Mode for the First Time in Siebel Mobile

Switch to Offline Mode for the First Time in Siebel Mobile

When you switch to offline mode for the first time while working in Siebel Mobile, a full data and metadata download is initiated from Siebel Server to the mobile device. But when you subsequently switch to offline mode, then either a full or an incremental synchronization process is initiated according to how the Siebel Mobile Always Full Sync system preference is set.

For more information, see the following:

  1. Wait for the following data synchronization notification message: Data is ready for download.

  2. Tap Go Offline (the solid airplane icon) on the application banner to switch to offline mode.

    • A down arrow appears next to the solid airplane icon, which shows that the data and metadata is being downloaded to the mobile device.

    • A progress bar appears after the solid airplane icon, which shows the progress of the data and metadata download. When the progress bar is full, this indicates that the metadata has downloaded to the mobile device.

    For more information about the airplane icon, see Use the Airplane Icon in Siebel Mobile.

  3. (Optional) Tap Log (the bug icon) on the application banner to review the log event messages and debug information for the Siebel Mobile disconnected application as required. For more information, see Application Logging for Siebel Mobile.

  4. After the full data and metadata has downloaded to the mobile device, the application UI automatically refreshes and goes into offline mode.

    You're now in offline mode and disconnected from the Siebel Server. Notice that the solid airplane icon on the application banner changes to an empty airplane icon to indicate a disconnected state. You can now change the cached data while disconnected from the Siebel Server. For more information, see About Switching to Offline Mode Again and Work in Siebel Mobile Offline Mode.