Manage Maintenance Contacts

This topic provides the details and procedure to manage primary and secondary maintenance contacts.

Before you begin, review the following:

• Maintenance contacts are required for service request based communications for hardware maintenance.

• You can add a primary maintenance contact and optionally add a maximum of nine secondary contacts.

• Both the primary and secondary contacts receive all notifications about hardware maintenance.

• You can promote any secondary contacts as the primary anytime you want. When you promote a secondary contact to primary, the current primary contact will be demoted automatically to secondary.

Note: Maintenance contacts are used for service request-based communications related to hardware replacement. They do not receive automatic notifications about scheduled software maintenance, network connectivity issues, or OCI service events.

To receive automatic notifications about software maintenance and other events that affect your Data Infrastructure, create an OCI announcement subscription.

For more information, see Subscribe to Announcements.

Procedure

Perform the following steps in the Console.

1. On the Data Infrastructures list page, select the Data Infrastructure that you want to work with. If you need help finding the list page or the Data Infrastructure, see List Data Infrastructures.

2. On the Data Infrastructure details page, from the Actions menu, select Manage contacts.

3. In the Manage Data Infrastructure Contacts panel, provide the following details:

   • Primary contact name: Name of the primary contact.

   • Email: Email id of the primary contact.

   • Phone: Phone number of the primary contact.

   • Enable Provide additional secondary maintenance contacts to provide additional contact details.

     • You can also select + Another Contact to add more contacts if required. A maximum of 10 contacts can be added.

4. Select Update.