Day-to-day management of your Oracle Cloud at Customer environment, including the Oracle hardware and software, is handled by Oracle Operations, via the Advanced Support Gateway.
The Oracle Advanced Support Gateway is also managed by Oracle Operations. It provides efficient, secure connections between your Oracle Cloud at Customer hardware and software and the Oracle Operations team. Using the gateway, the Oracle Cloud Operations team monitors your system and responds to your service requests securely and promptly.
The goal is to free up your Information Technology (IT) engineers so they can support the real work that your company needs to perform, including developing and deploying applications, managing the Oracle Cloud services, and running your business.