1. Getting Started with Oracle Cloud at Customer
  2. Signing In and Getting Started with Oracle Cloud at Customer
  3. Oracle Cloud at Customer Responsibilities
  4. Initial Configuration and Setup

Initial Configuration and Setup

When your Oracle Cloud at Customer hardware arrives, a team of Oracle customer support engineers will set up the hardware, install and configure the Oracle Cloud control plane, and install and configure the Oracle Advanced Support Gateway.

More specifically:

  • An Oracle Field Service engineer will set up and configure the hardware.

  • An Oracle Advanced Customer Support (ACS) engineer will install and configure the software.

  • A member of the Oracle Gateway Team will set up and configure the Oracle Advanced Support Gateway.

When the machine is up and running, the ACS engineer validates the installation and completes your Oracle Cloud at Customer order. The designated Oracle Cloud Account administrator on your team receives a welcome email message. The email contains the links and credentials required to log in to your new Cloud Account for the first time.