Fusion General FAQs

What is Oracle Cloud Success Navigator and what are its primary features?

Oracle Cloud Success Navigator is a modern digital platform that helps Oracle customers and partners better implement Oracle cloud applications and achieve ongoing success.

Oracle Cloud Success Navigator includes:

Support for the entire cloud journey from implementation to innovation. Implementation journey guidance presenting stages, activities, resources, success indicators, and key milestones.
A Starter Configuration request process enabling rapid deployment to an initial test environment. Insights into key implementation milestone activity.
Guidance on new features and release planning for Oracle products to support continuous innovation.
Best Practice content to support team on boarding, implementation decisions, and ongoing product evolution.

Is Oracle Cloud Success Navigator applicable to all phases of the customer cloud journey?

Currently, Success Navigator supports the full implementation lifecycle and ongoing management post go-live. In the future, Success Navigator will also support pre-sales stages of the customer journey.

How is Oracle Cloud Success Navigator used?

Success Navigator is used by all members of a cloud implementation team to learn about Oracle Modern Best Practice, create visibility across the team into the status of key milestones in an implementation journey, as well as utilize tools that facilitate implementation activities and support ongoing continuous innovation opportunities.

Can Success Navigator be used after go-live for quarterly release/patches and updates?

Oracle Cloud Success Navigator is designed to be used across the entire lifecycle, from implementation all the way through quarterly releases and upgrades.

Does Oracle Cloud Success Navigator include business intelligence to provide insight into Oracle product feature adoption?

The Success Navigator roadmap includes creating visibility to customer adoption data across product modules.

Is Oracle Cloud Success Navigator available to UK Gov, FedRamp, and Sovereign Cloud customers?

Success Navigator is available in the commercial public cloud in North America. Under safe harbor, we are working with the Oracle Security team to assess extending the deployment of a starter configuration to a non-commercial realm. Currently, it does not have FedRamp approval.

Is Oracle Guided Learning included with Success Navigator?

Users will interact with OGL on the Success Navigator application as it supports their use of the tool. They will also use OGL guides on their test environment when they deploy a Starter Configuration to facilitate learning about their product. However, customers will still need to purchase OGL if they would like to create guides and use them on other test and production environments.

Will Oracle Cloud Success Navigator tailor the display of content to a customer's contracted product modules?

The Production Profile within Success Navigator provides customers with the ability to track the products and features they are implementing or have implemented. In a future release, Success Navigator will look to align the presentation of content and guidance to customers based on their unique characteristics (personalization), including their entitled product modules.

How can I add pillars to my Success Navigator account?

Once the account has been provisioned, all changes need to be requested through an SR. Please submit an SR ticket with the relevant information and our support team will be happy to assist.

Will Success Navigator offer a preview environment for customers to see newly released features and functionality?

In a future release, Success Navigator will include a preview environment capability which would create access to a Fusion demo environment that showcases new features and functionality from the latest release.