Implementation FAQs

Implementation FAQs are identified in this topic.

Can Success Navigator be used by customers with limited scope implementations?

Yes. All size customers will benefit from the platform and Starter Configuration. Success Navigator provides guidance and best practices while the Starter Configuration allows customers access to a pre-configured environment that includes Oracle Modern Best Practice, enabling customer to get hands on access to the product pre-design phase.

Can Oracle Cloud Success Navigator be configured to each customers unique situation?

Success Navigator offers the flexibility to set up and adjust programs and projects within the application to align to a customer implementation design. For example, they can create unique programs and projects within those programs, differentiate team members by program or project, add custom notes when evaluating progress against implementation milestones, and personalize their Starter Configuration.

Does Oracle Cloud Success Navigator accommodate common changes that occur during the course of an implementation?

Yes. Success Navigator's flexible program and project design supports changes in implementation dates, team membership, new or multiple implementation partners, and more.

Does Oracle Cloud Success Navigator support separate implementation projects across multiple business units?

Yes. Success Navigator allows the customer to create separate programs and projects to account for a variety of implementation designs. If, for instance, a customer wants to roll out modules in phased approach across different regions or business units, then independent projects within a larger program can be created in Success Navigator to support that implementation approach.

What inputs were used to shape the implementation best practices presented in Oracle Cloud Success Navigator?

The implementation best practices promoted in Success Navigator were shaped based on direct input from Oracle Consulting Services, Global Services Center, Day 2 Services, Customer Success Management, and Success Assurances teams.