If you’ve signed up for free Oracle Cloud promotion, use the online chat to get help. If you’ve purchased Oracle Cloud services, it’s recommended that you use My Oracle Support to get help.
Click from any page in the Oracle Cloud website.
Click (Help) from the top of Infrastructure Classic Console or Applications Console and select Chat with us.
Click the Click to Chat pop-up button in Infrastructure Classic Console or Applications Console.
Use the chat links provided in your welcome email.
In the Chat with Us dialog box, select Live Cloud Chat. Enter your questions and get immediate assistance from a support or sales representative.
Live chat is only available during weekdays. During non-operational hours or if you are unable to reach an Oracle support representative due to high chat volumes, you can leave a message in the chat window and we’ll get back to you as soon as possible.