Break Glass Coverage for Oracle Fusion Cloud Services

Oracle Break Glass Managed Access for Fusion Cloud Service workflow is currently available for SaaS Fusion Cloud Services only and these services utilize a number of features that require data transformation. In these cases, data is extracted from the Fusion database for additional processing and enrichment, and stored in object storage or other databases. This data is still protected at all times by Oracle’s standard access control and data protection policies.

Oracle Break Glass for Fusion Cloud Service coverage for the aforementioned additional functionality beyond Fusion database is outlined below.

Fusion Cloud Service Functionality	Entitlement to Fusion Cloud Service	Functionality Description	Content Covered by Break Glass	Content not covered by Break GlassSafeguarded by Oracle’s standard security protections and policies
Digital Assistant (ODA)	Included in all Fusion Cloud Services, as a default offering	Platform of chat-bots with a set of pre-installed skills in Fusion Cloud Service	Your application data, including the skill, Digital Assistant definitions, channel and system configurations Your end user’s conversation request and response	Oracle Digital Assistant backups
Oracle Process Automation (OPA)	Included with all Fusion Sales and Service and HCM Cloud Services	Oracle Process Automation enablesYou to rapidly design, automate, and manage business processes in the cloud	Your business process, such as state, data variables provided using Web Forms or calls	Your large file attachments for pass-by-reference, and form field design metadata for Web Forms

Customer data that are safeguarded by Oracle’s standard security protections and policiesis listed below:

Fusion Cloud Service Functionality	Entitlement to Fusion Cloud Service	Functionality Description	Content not covered by Break GlassSafeguarded by Oracle’s standard security protections and policies
Adaptive Intelligence Apps Global (AI Apps)	Included with all Fusion Cloud Services as a default offering, or for some features, available through a SKU.	AI Apps features are embedded within Oracle Cloud Applications for CX, ERP, and HCM. Examples include Intelligent Account Combination Defaulting for Cloud ERP, Intelligent Matching for Cloud HCM, and SR similarity for Cloud CX. AI Apps features are delivered through an AI Apps Framework with a common method of data extraction, machine learning model training and maintenance, and prediction delivery.	Various types of Your Content, from Your Fusion database that are use case and pillar dependent. Data examples include: ERP use cases – Financials: payables transaction data, receivables transaction data. HCM use cases – (1) Recruiting: candidate and applicant IDs (no PII included), job descriptions. (2)Talent Management: talent profiles (competencies & skills). (3) Oracle Learning: class catalogs and descriptions.
AI Invoices (Intelligent document recognition)	Included with Fusion Forms Recognition Cloud Service	Intelligent document recognition of Invoice bills delivered via bots	Your supplier, legal entity, PO, and adaptive learning training data. Your email file and associated attachment files, normalized documents in PDF and XML, and document predictions (JSON).
Search	Included with all Fusion Cloud Services, as a default offering	Elastic search functionality for Fusion Cloud Service	Your application data used for indexing to perform application search. Index data backup in the form of Elasticsearch snapshots.
Live Experience	Included with Live Experience services	Engage your customers with just-in-time communication such as audio/video calls, screen sharing, visual annotation, and SMS conversations	Your projects and service instance metadata. Your GIT repositories. Your binaries and Oracle's backups of the GIT repositories and regional DB.
Visual Builder Studio (formerly Developer Cloud Service) (VBS/DevCS)	Included with all test environment of Fusion Cloud Services	Development a tool used for Fusion Cloud customers to help them extend Fusion applications	Your projects and service instance metadata. Your GIT repositories. Your binaries and Oracle's backups of the GIT repositories and regional DB.
Integration Cloud – Public Sector Cloud Service (OIC-PSCR)	Included with Fusion Public Sector Cloud Service	Oracle Integration Cloud next generation solution for public sector industry	Information relating to Your integration messages and workflow task for which integrations are built and run.
Identity Cloud Service (IDCS)	Included with all Fusion Cloud Services	Oracle fully integrated cloud service that delivers all the core identity and access management capabilities through a multi-tenant cloud platform	Identity information user profiles (including password), groups, group memberships, settings (authentication), SSO, application configuration, etc.

All Fusion customers have access to Adaptive Intelligence Apps Global, including Break Glass customers.