Enabling Oracle Support to Troubleshoot Customer Issues
An Oracle customer can allow Oracle support representatives read-only access to the customer’s view of the My Account application for troubleshooting purposes.
You use the Permissions tab in My Account to approve, reject, or revoke access rights. Oracle representatives are provided only read-only access to your view of the My Account application after you approve their access request. The Permissions tab appears in your My Account view only after an Oracle representative requests access rights to you My Account.
When an Oracle support representative requests access rights, you’ll receive an email with the subject “A permission request requires approval
”. The email contains the requestor details and an Approve or reject button. Clicking Approve or reject opens the My Account application with the Permissions tab enabled.
You can also directly sign in to My Account and use the Permissions tab to process the access request.
Note:
You can also revoke permissions on an approved request by navigating to the request and clicking Revoke.