Monitoring Service Status and Utilization

As a service administrator, you can monitor the status of your services from the service details page.

Topics:

Monitoring Utilization and Business Metrics

You can monitor the utilization data to help you determine whether the service resource allocations are underutilized or overutilized.

  • If a service is under utilized, then you may want to evaluate and consider deployment of additional applications, additional users, additional customers, and so on (depending on the type of service).

  • If a service is over utilized, then you may want to consider changing your subscription level, adding additional services instances, or clustering to improve load management.

You can view the monthly and yearly utilization of services and service instances.

In all cases, the metrics collected and displayed are specific to each service type. For example, for Oracle Database Cloud Service, the metrics collected include the latest, maximum, and average storage used; and latest and average object count including tables, procedures, and views.

To view current and historical usage metrics for a service:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Navigate to the appropriate page and find the service for which you want more information.
  3. Click the service name to open the details page for the service.
    The Overview page is in focus.
    • The Overview page uses the Service Status calendar to show the historical status of this service (Month View), and historical availability (Year View).

      Note:

      For some Application services, such as Oracle Service Cloud, the Service Status section lets you select the service availability charts that you want to display.

    • For some Application services, such as Oracle Service Cloud, the Overview page displays a Current Status calendar where each column of the calendar indicates the status per component of the service.

    • The Business Metrics tab indicates when the metrics were updated and shows the most recent value for 1 key metric, if available.

  4. Click the Business Metrics tab to review usage data for the selected service.

    The report provides usage metrics for the following time periods:

    • Historical Usage: Displays the usage data in the form of a graph. The data is collected per day for the current service for the past 7 days (by default).

      In the Historical Usage section you select the metrics that you want to graph and specify the date range for which you want to view the data. If you specify a date range of less than 7 days, then the number of columns displayed within the metrics table will be reduced to match number of days that you selected. If you specify a date range of more than 6 days, then the metrics table displays columns for the last 7 days within the date range. Note that you can obtain metric data for the last 6 years if available.

      Note:

      Graphs are displayed only if data exists for the selected metric and the date range.

      The system calculates and displays usage data based on Coordinated Universal Time (UTC).

      You can select additional graphs to be displayed in this section by clicking the Add Graph button. This button is disabled when there are no metrics to select. This is useful when you want to plot and compare data with the same metric units. You can add up to 3 graphs for the display. To remove the graph from the display, click the Remove Graph button. However, you can’t remove the default graph.

      For some Application services, such as Oracle Service Cloud and Oracle Taleo Cloud, a service administrator can select which component-level usage data should appear in the graph in the Historical Usage section. For example, a service administrator can select component, metrics, and context (to view historical usage at subscription, site, or interface level) from the respective lists.

    • If you’ve subscribed to an entitlement to create instances of an Oracle Cloud Service, then you can view the metrics pertaining to each service instance from the Service Details page. Select an instance from the instance list below the graph to view individual metrics.

    • Click the Add Metric button to display additional metrics on the graph and the Metrics table. Click the X button to delete a metric from the graph and the Metrics table.

      The Metrics table following the graph displays usage data for selected metrics. If metrics are available for different data centers, then the metric tables are grouped based on the data centers.

    • Latest Usage: Displays a snapshot of the last set of metrics collected and when those metrics were collected. The latest usage data is available only in Infrastructure Classic Console or Applications Console.

    • Latest Metrics: Displays the most recent usage data of the service instance. Select an instance to view the current usage data.
    • To export usage data to a comma-separated values (CSV) file, click Export. See Exporting Metrics Data.

If data isn’t displayed for a time period, then that the data wasn’t available, either because the service hasn’t been activated yet, or the data wasn’t collected.

If you observe issues with services, such as a service being down when there is no corresponding service blackout notification on this page, contact us for assistance. See Contacting Oracle Support.

View Entitlement-level Metrics

Service entitlement-level metrics, if enabled, are displayed in Infrastructure Classic Console or Applications Console for some services.

These are historical metrics and are displayed at the entitlement or service level, not at the instance level.

To view entitlement-level metrics for a service:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Click the service name from the dashboard to open the details page for the service.
    The Overview page is in focus.
  3. Click the Business Metrics tab to review usage data for the selected service.
  4. Select a date range from the calendar.
  5. Select a metric to chart. Graphs are displayed only if data exists for the selected metric and the date range.
Entitlement-level usage data is displayed as a graph and the historical metrics are detailed in the table below the graph. The data is collected per day for the current service for the past 7 days (by default).

You can select additional graphs (if data available) to be displayed in this section by clicking the Add Graph button. This button is disabled when there are no metrics to select. To remove the graph from the display, click the Remove Graph button. However, you can’t remove the default graph.

If you observe issues with services, such as a service being down when there is no corresponding service blackout notification on this page, contact us for assistance. See Contacting Oracle Support.

Monitoring Status and Availability Percentage for a Service

This section explains how you can monitor usage data for a service.

To monitor the historical status and availability percentage for a service:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Navigate to the service listing.
  3. Click the service name to open the details page for the service. The Overview page is in focus.
    The Overview page contains the Overview tile displaying the current month and year, the percentage of time the service was up during the month, and the number of unplanned service outages that occurred (excludes planned outages or maintenance). If there are no unplanned outages in a month, only the availability percentage is displayed in the tile.

    For some Application services, such as Oracle Service Cloud, the Overview page displays a Current Status chart where each column of the calendar indicates the current status per component, which is rolled up to the site or interface levels. Clicking and expanding the site row displays the contained interfaces. When a service type has more than 10 components, then the right and left controls are displayed. You can click these controls to view the current status for additional components.

    The Overview page uses the Service Status calendar to show the historical status of this service. For cells that indicate planned outages or service incidents, date and time in the hover text is displayed according to the time zone preferences you had set during login. If you didn’t set a time zone preference, then the date and time is displayed according to the data center’s time zone. Date labels below the service status chart, however, are displayed according to the data center’s time zone.

  4. If you’ve subscribed to service entitlements, then you can view the historical usage and the status of each instance from the Status tile in the Service Details page. See Monitoring Status and Availability Percentage for a Service Instance.
  5. Use the following controls of the Service Status calendar to change your view of the status and availability information for the service:
    • Click Month View (default) to show the service status -- before activation, service up, or service incident -- for each day in the current month.

      Use the left and right arrows to navigate to the previous and next months.

      Position the cursor in a cell to view the availability percentage for a single day.

    • Click Year View to show the percentage of time the service was up during each month of the current year. Use the left and right arrows to navigate to the previous or next year.

    Note:

    For some Application services, such as Oracle Service Cloud, the Service Status section lets you select the service availability charts that you want to display. For example, you can view the service availability charts at the site or the interface levels.

If data isn’t displayed for a time period, then the data was not available, either because the service has not been activated yet, or the data was not collected.

The system calculates the availability percentage as the number of hours that the service has been up divided by 24 hours. Therefore, the availability percentage is expected to be less than 100% on the following 2 days:

  • The day on which the service was created

  • The current day

On these 2 days, the number of hours that the service is up will be less than 24 hours. Therefore, even if the service has always been up, the availability percentage for these 2 days will be less than 100%. For these 2 days when the availability is less than 100%, you should not interpret it as the service had or is having downtime.

Monitoring Status and Availability Percentage for a Service Instance

If you’ve subscribed to an entitlement to create instances of an Oracle Cloud Service, then you can view the historical usage and the status of each instance from the Status tile in the Service Details page.

To monitor the historical status and availability percentage for a service instance:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Navigate to the entitlement.
  3. Click the service name to open the details page for the service. The Overview page is in focus.
  4. Click the Status tile.
  5. Select one more instances from the instance list to display the service status chart. Only active instances are displayed in the list.
  6. The availability percentage is displayed above the calendar for the current month only. Use the following controls of the Service Status calendar to change your view of the status and availability information for the service:
    • Click Month View (default) to show the service status -- before activation, service up, or service incident -- for each day in the current month.

      Use the left and right arrows to navigate to the previous and next months.

      Position the cursor in a cell to view the uptime percentage for a single day.

    • Click Year View to show the percentage of time the service was up during each month of the current year. Use the left and right arrows to navigate to the previous or next year.

Viewing Billing Metrics

The Billing Metrics page displays a time-range-based graph containing the metrics relevant to the selected service.

The graph is displayed based on the metering parameters that you select and displays both usage and overage charges for the selected service and resource.

To view the billing metrics for the selected service:

  1. Sign in to Applications Console or Infrastructure Classic Console.

    Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.

  2. Select the required service from the dashboard and open the service details page.

  3. Click the Billing Metrics tab.

  4. Select a date range from the calendar and click Apply.

    By default, the date range is set from 1st of the current month to the current date. For Monthly Flex subscriptions, the date range is the current active period, that is, from the monthly start date to the current date. Typically, the graph displays daily usage data for the selected period.

  5. Select the Scope for which you want to see the usage data. By default, it is set to the data region you logged in to. To view aggregated usage details across data regions, select Cloud Account from the Scope menu.

  6. From the Show menu, select either Daily Usage or Hourly Usage to view the corresponding usage data. Note that you can view hourly usage data by selecting a specific date from the calendar.

  7. To filter metric data by tags, select one or more predefined tags from the Filter by Tags list. For example, select OCIcompartment=Compartment1 to view billing information pertaining to Compartment 1 of Oracle Cloud Infrastructure.

  8. In the Resource Summary section, select one or more resources to view their daily usage data for the selected date range. A graph is displayed for each resource you select. Your graph selections are saved by your browser and are displayed automatically when you view the billing metrics data next time for the same service.

    Note:

    Some resources are disabled for graph selection as their daily usage data isn’t available.

The Resource Summary section displays the resource names, SKUs with the aggregated total of usage quantity, and usage and overage charges for the selected date range. In case of Oracle PaaS for SaaS, charges and overage are not applicable. Only consumption of services is shown if available.

Downloading the Metrics

You can save the metrics data to analyze the usage of each service or resource. Click the Download as CSV button to download the usage data to a comma-separated values (CSV) file. The CSV file contains detailed usage data for the selected date range.

Set an Alert to Monitor Your Account Balance

You can also configure rules to generate alerts when account balances for metered services reach a certain amount. See Set an Alert for Your Account Balance.

Exporting Metrics Data

From the Metrics page, you can export usage data displayed on the graph (for metered services, non-metered services, and entitlements) to a comma-separated values (CSV) file.

To export usage data:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Navigate to your service listing and click the service name to open the Service Details page. The Overview tile is in focus.
  3. Click one of the following tiles:
    • Business Metrics Tile: For nonmetered services or entitlements
    • Billing Metrics Tile: For metered services
  4. If you’ve selected a nonmetered service, then select the data to be exported from the Historical Usage list. You can select one or more. By default, data shown on the graph is exported.
  5. Select the From and To dates for the export.
  6. (Optional). Click Add Graph to add additional graphs for display and comparison of metrics. A maximum of 3 graphs can be selected for display.
  7. (Optional). Click Add Metric to display and export additional metrics.
  8. If you’ve subscribed to an entitlement to create instances of an Oracle Cloud Service, then select an instance to view data pertaining to that instance. Only active instances are displayed in the list.
  9. Click Export.

    Note:

    The Export button is disabled when there is no usage data on the graph for the selected metrics and date range.

The data is exported to a CSV file. For dates on which usage data is not available, the CSV file contains blank cells.

Downloading Reports

From the Documents page in Infrastructure Classic Console or Applications Console, you can download reports pertaining to your subscriptions. Different categories of reports, such as usage metrics, invoices, or incidents can be downloaded if they are available. You can download daily, weekly, monthly, or yearly reports as required. Reports are available in PDF, MS Word, or Open XML.

To download the report:

  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Navigate to your service listing and click the service to open the service details page. The Overview tile is in focus.
  3. Click the Documents tab. Reports (up to 14) are displayed per page in descending order. The Documents tab is enabled only when reports are available for the selected service.
  4. In case of service entitlements, select the sub-tabs as applicable:
    • For Service Category: Select this tab to download reports pertaining to a metered services category. For example, IaaSMB or JavaMB.

    • For Service: Select this tab to download reports pertaining to service entitlements. For example, Database Cloud Service or Integration Cloud Service.

    • For Service Instances: Select this tab to download reports pertaining to a specific instance. For example, instance1 of Integration Cloud Service. Select an instance from the list to view and download the reports.

  5. (Optional). You can also filter the documents by categories such as metrics, incidents, monthly invoices, or grants. Select a category from the Document Type list.
  6. Select the date range for your report from the calendar.
  7. Click the Download link to download the selected report.
  8. When prompted, click Save.
The selected report is downloaded to your system.