Setting Notification Preferences

Users with service administrator privileges specify their service notification preferences by using Infrastructure Classic Console or Applications Console. They can specify whether to receive email notification on service incidents and also when to receive these notifications.

To set notification preferences:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Click Preferences dialog box which is located at the top-right corner of the Dashboard.
    This displays the Preferences page. Use the settings under the Notifications section to specify your notification preferences.
  3. From the Default Notifications list, select one of the following:
    • SMS, Email and Notifications Tab: Select this option if you want to view service notifications in your email, SMS, and notifications tab. SMS notification is (Not available on Oracle Cloud at Customer)

    • Email and Notifications Tab: Select this option to receive email notifications. The notifications will also appear in the Notifications page of the Infrastructure Classic Console or Applications Console.

    • Notifications Tab Only: Select this option if you want to view service notifications only in the Notifications page of Infrastructure Classic Console or Applications Console. This is the default option.

    • Country/Region Calling Code: Select the country or region from the list if you selected the Email and SMS option.

    • Mobile Number: Enter your mobile number to receive SMS notifications.

    • Click Advanced to set preferences for individual notification categories. When you click this link, the system prompts you to confirm and save the changes you made in the Preferences page before continuing to the Notifications page.

  4. Permission Settings: In some cases, you may be prompted to grant permissions. Use this option to grant permissions for service administrators to access Oracle Cloud Marketplace with their Oracle Accounts. This is required for installing or downloading additional applications on their Oracle Cloud services.
  5. Click Save to save the changes.

Setting Preferences for Notification Categories

Service administrators can also control how they receive notifications for each of the notification categories such as planned outage, unplanned outage, security, or product from the Notification Preferences page in Infrastructure Classic Console or Applications Console. The preferences you set here override the preferences set in the Preferences dialog box.

To set preferences for each notification category, do the following:
  1. Sign in to Applications Console or Infrastructure Classic Console.
    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.
  2. Open the All Notifications page in one of the following ways:
    • Click View Notifications on the Dashboard.
    • Click the bell icon Notification icon to view all notifications for the selected domain or account.
    • Open the navigation menu, under Account Management, click Notifications.
  3. Click Notification Preferences.
  4. In the Service Announcement section, specify the following:
    • Default Notifications: SMS, Email and Notifications Tab, Email and Notifications Tab, or Notifications Tab Only. If you don’t select a notification category below, then notifications will be sent to the option you selected here, by default.

    • Country Calling Code: Select the country from the list if you selected the Email and SMS option.

    • Mobile Number: Enter your mobile number to receive SMS notifications. Note that you can’t clear the value in this field if you have selected the SMS, Email and Notifications Tab option either in the General or in the Category preferences.

  5. In the Categories section, select a notification type. You can select one or more.
  6. Select how you want to receive each notification, whether in SMS, Email and Notifications Tab, Email and Notifications Tab, or in the Notifications Tab Only. This list is enabled only after you select a notification type. Individual notification category preferences take precedence over other notification settings.
  7. Click Save.