Monitoring Notifications

Message summaries and important notifications, if any, are displayed at the top of the page.

These messages include notifications or alerts such as security alerts, ongoing quota breaches, ongoing or planned outages, alerts related to order management (pending approvals or activation), promotions, or upcoming scheduled maintenance requests.

Maintenance reservation alerts are also displayed for services such as Compute, Cloud Infrastructure Container Service Classic, Database Cloud as a Service, Database Backup Cloud Service, Golden Gate Cloud Service, MYSQL Cloud Service, Java Cloud as a Service, Application Platform as a Service, SOA, and Identity Cloud Service.

To view all the notifications:

  1. Sign in to Applications Console or Infrastructure Classic Console.

    Sign in to the Applications Console if you want to work with Oracle Cloud Applications. Sign in to Infrastructure Classic Console if you want to access Oracle Cloud infrastructure and platform services. If you see Infrastructure Classic at the top of the page when you sign in to Oracle Cloud, then you are using Infrastructure Classic Console and your subscription does not support access to the Infrastructure Console.

  2. Do one of the following:
    • Click View Notifications on the Dashboard.
    • Click the bell icon Notification icon to view all notifications for the selected domain or account.
    • Open the navigation menu, under Account Management, click Notifications.

    The All Notifications page appears.

Use the All Notifications page to monitor ongoing service outages and planned service outages that Oracle schedules for service maintenance. You can filter and sort the list of notifications.
  • Service administrators see notifications only for their services located in the current data center and identity domain.

  • Identity domain administrators see notifications for all services in the current identity domain and data center.

Tasks that you can perform in All Notifications Page

The following table highlights the tasks that you can perform in the All Notifications page in Infrastructure Classic Console or Applications Console.

Element Description

Navigation menu on the left

Click the appropriate option to change your view:

  • All: Displays all notifications for your services

  • Applications: Displays only the notifications for your Oracle Software as a Service (Oracle SaaS) applications

  • Platform Services: Displays only the notifications for your Oracle Platform as a Service (Oracle PaaS) services

  • Notification Preferences: Allows you to set your preferences on how you receive different types of notifications

  • Topic Messages

  • Topic Preferences

From and To Dates

Use this option to filter your notifications based on a specific time period. Note that you can’t select a date if you select any of the Ongoing & Planned options from the Show menu.

Show menu

Use the options on the Show menu to display all notifications or notifications based on categories, such as Platform Services, Public Cloud Services, or Communication Categories.

Sort by menu

Use the options on the Sort by menu to sort the list of notifications by:

  • Creation Time- Descending: Sort from newest to oldest. Creation time refers to the time when the notification was created.

  • Creation Time- Ascending: Sort from oldest to newest

  • Start Time - Descending: Sort from newest to oldest. Start time refers to the time when the outage or planned maintenance started.

  • Start Time - Ascending: Sort from oldest to newest

Notification details

Click the notification link to display the notification details page.

Click the service name link to open the details page for the selected service.

What You See on the All Notifications Page

The following illustration shows a sample notification.



The following table describes the information displayed for each notification on the All Notifications page.

Icon or Field Description

General outage icon

Notification icon lets you see at a glance the current status of the service outage:

Outage ongoing icon Indicates that the outage is happening now

Outage planned icon Indicates that the outage is planned

Outage completed icon Indicates that the outage is completed

Notification status and details

Status of the outage, followed by a brief explanation for the outage.

Statuses include:

  • Ongoing-Service Outage

  • Upcoming-Service Outage

  • Completed-Service Outage

Some possible reasons for the outage include:

  • Database configuration change

  • Application server bounce

  • Database emergency

  • Application emergency

Notification details

Unique name assigned to the affected service. Click the service name link to open the details page for the selected service. If a service has multiple instances, this link opens the Instances list page.

Start Time

Date and time that the outage starts.

End Time

Date and time that the outage ends.

Note:

If the list of notifications spans multiple pages, then use the Next and Previous buttons to navigate across pages.

What You See on the Notifications Details Page

Clicking the notification status link on the All Notifications page displays the notifications details page.

The following table describes the information displayed on a specific notifications details page.

Icon or Field Description

Subject Title

Specifies the details of the outage such as Application Emergency or Database Emergency.

Data Center

If applicable, this field displays the name of the Oracle data center where all the affected service is located.

Identity Domain

Name of the identity domain to which the affected service belong.

Instance Type

Type of instance: Test or Production.

Category

Service category such as Oracle IaaS and PaaS Cloud Services

Description

Description of the outage, such as blackout or immediate blackout.

Start Time

Date and time that the outage starts.

End Time

Date and time that the outage ends.

Type

Describes the type of notification.

Communication Messages section

Displays a list of email communication sent to the service users informing them about the outage.

Click the right arrow (expand) icon adjacent to a communication entry to display the actual email (in HTML format) sent to the service user.