1. Infrastructure and Platform Services (IaaS/PaaS) Billing Guide
  2. Oracle Infrastructure and Platform Services (IaaS/PaaS) Billing Guide
  3. Understanding Your Invoice

Understanding Your Invoice

Your invoice provides a summary of your service usage charges depending on the type of payment model you’ve opted for: Pay As You Go or Annual Universal Credits. Additional taxes, or adjustments if any, will apply.

An invoice is generated after your services are provisioned. You may receive multiple invoices for a single order based on the provisioning times of the services in your order. Typically, your invoice is sent to you by mail to your bill-to address. You can also view your Cloud invoices in Oracle Store after they have been sent to you. You can download your invoices from My Services. Your invoice is generated based on your contractual agreement with us regarding the billing frequency and the payment terms.

Basic Billing Concepts

  • Billing Frequency: Specifies when a bill for a purchase can be sent to you.

    • Annual in Advance: Total amount billed at the start of the billing term

    • Quarterly in Advance: Total amount billed in 4 installments at the start of each quarter

    • Quarterly in Arrears: Total amount billed in 4 installments at the end of each quarter. Typically, used for public sector customers

  • Payment Terms: Specify the amount of time you are allowed to pay the balance due on the invoice. Typically, within 30 days of the invoice date. Payment terms apply when Oracle extends credit you. For example, a credit is extended if you commit to pay via a purchase order. When you pay by credit card, the payment term is immediate. Pay As You Go (PAYG) subscriptions must be paid by credit card per Oracle policy.

What Does Your Invoice Contain?

  • Customer information such as name and address

  • Product information, that is, services purchased

  • Invoice number and date

  • Payment terms and instructions, due date

  • Purchase order and order numbers

  • Additional information such as billing start/end dates, or contract information

For more information on invoices and invoicing standards, see O2C Invoicing Standards

Types of Invoices

Annual Universal Credits Invoice

If you have opted for Annual Universal Credits payment model, then the billing frequency is determined by your contract. Typically, you’ll be billed annually in advance for the amount you committed to. If you exceed the committed amount, then overages are calculated and billed monthly in arrears separately as per the negotiated terms of your contract. Unused amount or credits don't expire at the end of the month.

Your Annual Universal Credits invoice contains details of your subscription and the charges for the month along with taxes.

Monthly Universal Credits Invoice

If you have opted for Monthly Universal Credits payment model, then the billing frequency is determined by your contract. Typically, you’ll be billed annual in advance for the amount you committed to. The invoice period for Monthly Universal Credits is from the start of your contract upto 30 days. For example, if you’ve committed $1000 per month, then you’ll be billed $1000 at the start of every month for that month’s usage. If you exceed the committed amount, then overages are calculated and billed monthly in arrears separately as per the negotiated terms of your contract. Unused amount or credits are forfeited.

Your Monthly Universal Credits invoice contains details of your subscription and the charges for the month along with taxes.

Pay As You Go (PAYG) Invoice

If you opt for PAYG payment model, you don’t need to make an upfront commitment but can pay for services as you consume them. Invoice is generated in arrears based on your actual usage for each month.

You’ll be billed monthly for the usage you incurred the previous month. Your PAYG invoice includes details of the product and is consolidated for the entire billing period.

Prepaid Invoice

These invoices are generated during the time of purchase of any metered services of Oracle Platform or Infrastructure Cloud services (Oracle IaaS/PaaS). Prepaid invoices are generated annually for the purchased amount. If you exceed your committed amount, then you’ll be charged overages and billed separately.

For example, if you buy an annual Oracle Storage Classic subscription for $10,000 upfront, you are billed annually for that amount, but, the usage is tracked hourly. Any unused amount will be forfeited. However, you can still continue to use your services even after your subscription period ends, and your usage is billed monthly in arrears per the Pay-As-You-Go model.

Overages

Usage of metered services exceeding your purchased amount or credits results in overages. Here, the usage is tracked per hour and billed monthly in arrears.

Overages for the Annual Universal Credits plan are charged per your negotiated terms of contract. If you exceed the committed amount, then overages are calculated and billed monthly in arrears separately as per the negotiated terms of your contract. Overages are billed separately.

Overages for the Prepaid plan are charged at your negotiated price with us.

Nonmetered or Government Invoices

If you’re using nonmetered services, then you can exceed your subscription capacity by 2 times the purchased number of resources. This is referred to as Bursting and you’re billed per your usage. Usage invoices are generated separately and are sent monthly in arrears. Government users are billed according to the service categories they purchase. They don’t incur overages, however, if they use commercial service categories such as Universal Credits, then they may be charged for bursting or overage.