6 Troubleshooting Object Storage Classic

This section provides solutions for problems you may encounter while using Oracle Cloud Infrastructure Object Storage Classic.

For information about error codes that Oracle Cloud Infrastructure Object Storage Classic may return, see Error Code Reference for Oracle Cloud Infrastructure Object Storage Classic.

Topics:

• Getting a 403 Forbidden error when creating a container
• I created a container (or object), but a GET request doesn't return it
• I updated a container (or object), but a GET request returns old data
• I deleted a container (or object), but a GET request still returns it
• Contacting Oracle for Support

Getting a 403 Forbidden error when creating a container

See 403 Forbidden.

I created a container (or object), but a GET request doesn't return it

The new container or object that you created has not been replicated across all the nodes. Wait for the container or object to be replicated across all the nodes, and try again.

I updated a container (or object), but a GET request returns old data

The updates you made to the container or object have not been replicated across all the nodes. Wait for the updates to be replicated across all the nodes, and try again.

I deleted a container (or object), but a GET request still returns it

The DELETE operation has not been replicated across all the storage nodes. Wait for the replication to be completed, and try again.

Contacting Oracle for Support

1. Go to https://support.oracle.com.
2. In the Sign In pane, select Cloud Support as the portal and sign in.
3. On the Dashboard page, click Create Service Request.
4. In the Create Service Request wizard, do the following:
   1. In the Service Type field, select Oracle Cloud Infrastructure Object Storage Classic.
   2. In the Problem Type field, select the appropriate problem subtype.
5. Follow the prompts in the wizard to complete the service request.