4 Troubleshoot (Government Cloud)

This topic describes common problems that you might encounter administering services in Oracle Analytics Cloud and explains how to solve them.

Topics

• I’m having problems creating a service
• How do I diagnose other issues?
• Where do I find the OCID for my service?
• When do I contact Oracle Support?

I’m having problems creating a service

In the Oracle Cloud Infrastructure Console, navigate to the Analytics Cloud page. Check the Status to see why provisioning failed. If you’re not sure what to do, contact Oracle Support for assistance.

How do I diagnose other issues?

If you experience issues with your service, make a note of the Oracle Cloud ID (OCID) allocated to the service and contact Oracle Support for assistance.

Where do I find the OCID for my service?

In the Oracle Cloud Infrastructure Console, navigate to the Analytics Cloud page. Click Show or Copy next to the OCID value for your service.

Description of the illustration console_oac_ocid.jpg

When do I contact Oracle Support?

If you encounter a problem creating a service, record any error messages you see in the user interface, and contact Oracle Support for assistance.

Contact Oracle Support if you want help with your service:

• You experience performance issues.

• Your service isn't available.