6 Frequently Asked Questions

Here are answers to common questions asked by administrators creating and managing services for Oracle Analytics Cloud.

Topics

• Top FAQs for Administration

  • What do I use the Oracle Cloud Infrastructure Console? Is this the same as the Console available in my service?

  • What is an OCPU?  

  • How can I determine the right compute size for my initial deployment?

  • How do I access my service once it's created?

  • How do I patch (or upgrade) my service?

  • Does Oracle send notifications for all service updates?

  • Can I postpone or reschedule service updates?

  • Why does the status of my service show as “Updating”?

  • How do I increase the processing capacity of my service?

  • I want to connect to the database where my organization’s analytics data is stored. Do I do this from Oracle Cloud Infrastructure Console?

  • What network options can I use to manage access into and out from my service?

  • How do I configure VPN connectivity for my service to my network?

  • Is IPv6 supported?

  • How can I find information about the identity provider my Oracle Analytics Cloud uses?

  • How do I get support for Oracle Analytics Cloud?

  • Is there a charge for Oracle Support in addition to my subscription fee?

  • Do I have direct access to the file system associated with my service?

• Top FAQs For Backup and Restore User Content (Snapshots)

  • What do I need to back up?

  • How often should I take snapshots?

  • When should I export snapshots?

  • Can I use APIs to automate snapshot operations?

  • Can Oracle help to restore lost content?

• Top FAQs For Disaster Recovery

  • What capabilities in Oracle Analytics Cloud can I use to implement a disaster recovery plan?

  • Where can I find information about disaster recovery?

• Top FAQs for Public or Private Endpoint Security
  • In which regions is this feature available?
  • Can I use REST API or Command Line Interface (CLI) to create my Oracle Analytics Cloud instance with a public or private endpoint?
  • Why can't I see the VCN I want to use in the Create Instance dialog?
  • My Oracle Analytics Cloud instance has a public endpoint. Can I change this to a private endpoint?
  • How can I control access to my public endpoint?
  • I created an Oracle Analytics Cloud instance with a public endpoint and defined access rules but I'm unable to access the Oracle Analytics Cloud URL from my browser?
  • How many different access rules can I define for a public endpoint?
  • I created an Oracle Analytics Cloud instance with a private endpoint but I'm unable to access the Oracle Analytics Cloud URL from my browser?
  • How can I control access to my private endpoint?
  • Where can I find the IP address for my Oracle Analytics Cloud instance?
  • Do I have any tools to test or debug network issues from my corporate network?

• Top FAQs for Network Security Groups
  • What is a network security group or NSG?
  • Can I use NSGs in Oracle Analytics Cloud?
  • Can I use NSG ingress rules to restrict access into my public Oracle Analytics Cloud instance?
  • I applied a NSG to my Oracle Analytics Cloud instance and now I need to update the rules. Can I update or add new rules to the NSG?
  • I applied a NSG with both ingress and egress rules to my Oracle Analytics Cloud instance. What's the impact on access to and from Oracle Analytics Cloud?
  • How many NSGs can I apply to my Oracle Analytics Cloud instance?
  • If I apply multiple NSGs to my Oracle Analytics Cloud instance, what happens?
  • Can I use one set of NSGs to control access to my private Oracle Analytics Cloud instance and a different set of NSGs to control access to my private data sources?

• Top FAQs for Private Data Sources
  • What data sources can I connect to over a private access channel?
  • When I connect to my private data source in Oracle Analytics Cloud, do I specify the domain name or the IP address of my private data source?
  • My private Oracle Database has a Single Client Access Name (SCAN). Can I use the SCAN host name to connect to my private data source?
  • I have several private data sources. Do I access all of them over a single private access channel?
  • How long does it take to create, update, or delete private data sources?
  • Can I add and remove data sources or edit the private access channel?
  • How do I control access to the private data sources on my private access channel?
  • Can I use both a private access channel and Remote Data Gateway?
  • Can I set up a private access channel with Oracle Analytics Cloud Classic or Oracle Analytics Cloud Gen 1?
  • Can I use the private access channel to access a private data source on a different OCI region?
  • If my private Oracle Analytics Cloud and my private data source are in the same subnet, do I need a private access channel?
  • Can I use a private access channel to access Oracle-specific DNS zones?
  • How do I connect to a private Oracle Autonomous Data Warehouse in a customer VCN?
  • How do I connect to a private data source in my Oracle Cloud Infrastructure VCN?
  • How do I connect to a private data source in my corporate network peered to an Oracle Cloud Infrastructure VCN?
  • How do I connect to a private data source using an IP address in my corporate network peered to an Oracle Cloud Infrastructure VCN?
  • Do I have any tools to troubleshoot connection issues to my private data sources?

• Top FAQs for Vanity URLs
  • How many vanity URLs can I create for my Oracle Analytics Cloud instance?
  • Does the standard URL continue to work?
  • Can I use a self-signed certificate when defining a vanity URL?
  • Are wildcard certificates supported?
  • Can I try this feature without registering a public DNS entry?
  • Users accessing the vanity URL report the error "400 Bad Request - Request Header Or Cookie Too Large". How do I resolve this?

• Top FAQs for Data Encryption
  • What is the difference between Oracle-managed and customer-managed encryption?
  • Why can't I see the vault or encryption key I want to use for my Oracle Analytics Cloud instance?
  • What happens if the custom encryption key my Oracle Analytics Cloud instance uses is deleted or disabled?