1. Administering Oracle Analytics Cloud on Oracle Cloud Infrastructure (Gen 2)
  2. Troubleshoot
  3. Troubleshoot Other Issues

Troubleshoot Other Issues

This topic describes common problems that you might encounter with Oracle Analytics Cloud and explains how to solve them.

Topics

How do I diagnose issues with Oracle Analytics Cloud?

If you experience issues with your service, make a note of the Oracle Cloud ID (OCID) allocated to the service and contact Oracle Support for assistance.

Where do I find the OCID for my service?

In the Oracle Cloud Infrastructure Console, navigate to the Analytics Cloud page. Click the action menu for your instance and select Copy OCID .
Description of console_oac_ocid.jpg follows
Description of the illustration console_oac_ocid.jpg

When do I contact Oracle Support?

If you encounter a problem creating a service, record any error messages you see in the user interface, and contact Oracle Support for assistance.

Contact Oracle Support if you want help with your service:

  • You experience performance issues.

  • Your service isn't available.