1 About This Recipe

Use this recipe to create corresponding JIRA issues for ServiceNow incidents.

Note:

This recipe is available as ServiceNow — JIRA | Create JIRA issues for Incidents in Oracle Integration. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Overview

This recipe creates a corresponding issue in JIRA when a new incident is created in ServiceNow.

To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. When an incident is created in ServiceNow, the integration flow of the recipe is triggered, and it creates a corresponding JIRA issue. Basic data is synchronized between the two platforms.

System and Access Requirements

• Oracle Integration, Version 21.2.1.0.0 or higher

• ServiceNow

• Atlassian

• An account on ServiceNow with the Administrator role

• An account on Atlassian with the Administrator role

• At least one Jira project on your Atlassian account. The project(s) can be in any of the Jira products, for example, Jira Work Management or Jira Software