2 Before You Install the Recipe

You must perform the following configuration tasks on your ServiceNow and Atlassian instances in order to successfully connect to these external systems using Oracle Integration and create JIRA issues for ServiceNow incidents.

Configure ServiceNow

You can use admin account credentials or custom account credentials while configuring the ServiceNow connection in Oracle Integration.

If you do not want to use an admin account, then create a custom integration user and assign the required role and permissions to the user. For information about creating a custom user, see Prerequisites for Creating a Connection in Using the ServiceNow Adapter with Oracle Integration 3.

Create an API Token in Your Atlassian Account

To access JIRA from Oracle Integration and create corresponding JIRA issues for ServiceNow incidents, you’ll require an API token associated with your Atlassian account.

To create an API token:

1. Log in to your Atlassian account using the following URL: https://id.atlassian.com.
2. On the Start page, click Account Settings.
3. On the left navigation pane, click Security.
4. On the Security page, scroll to the API token section and click the Create and manage API tokens link.
5. On the API Tokens page, click Create API token.
6. In the resulting dialog, enter a label for the new token, and click Create.
   A new API token is generated.
7. Copy the token’s value.