Integrate Oracle Fusion Cloud IoT Intelligent Applications with Oracle Field Service Cloud

Use this recipe to automate the process of dispatching technicians to jobs based on alerts from Internet of Things (IoT) enabled devices. It integrates Oracle Fusion Cloud IoT Intelligent Applications and Oracle Field Service Cloud.

Note:

This recipe is available as Oracle IoT Cloud — Oracle Field Service Cloud | Dispatch Technicians in the Integration Store. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Overview

This recipe enables you to dispatch technicians quickly and increase productivity by having activities automatically created, without any manual interventions, from Oracle Fusion Cloud IoT Intelligent Applications to Oracle Field Service Cloud. You can also keep better track of incidents and activities by minimizing human errors.

The capabilities include:

End-to-end integration between Oracle Field Service Cloud and Oracle Fusion Cloud IoT Intelligent Applications
Automatic activity creation based on alerts from IoT enabled devices
Display IoT device details within Oracle Field Service Cloud

System and Access Requirements

Oracle Field Service Cloud, Version 18A or later
Oracle Fusion Cloud IoT Intelligent Applications
Oracle Integration

Install, Configure, and Run the Recipe

For more information and steps to install, configure, and run recipes, see Get Started with Integration Recipes and Accelerators.