Diagnose and Manage Event-Based Oracle Fusion Applications Integrations
You can self-diagnose the delivery of business events between Oracle Fusion Applications and Oracle Integration, such as determining if delivery issues are occurring in Oracle Fusion Applications or Oracle Integration. You can also perform some management tasks, such as retrying the delivery of business events that have failed.
- Oracle ERP Cloud Adapter
- Oracle CX Sales and B2B Service Adapter (previously known as the Oracle Engagement Cloud Adapter)
An integration subscribes to business events with these adapters. When the business event is raised in the application, the EHF passes the event payload to Oracle Integration, which invokes the integration.
With the self-diagnostic capabilities of Oracle Integration, you can:
- Diagnose Oracle Fusion Applications event-triggered integrations.
- Minimize the need to file Oracle Fusion Applications escalations and service requests.
- Review and self-service business event integration-related issues.
- User A manages logistics for ABC Corporation and is informed about a large shipment dispatch for an important customer.
- User A observes that the notification has not appeared in the application.
- User A contacts User C, who manages Oracle Fusion Applications at ABC Corporation, and shares their concern about the lack of a notification.
- User C sees that the business event has been correctly created.
- However, neither User A nor User C have any
idea about how to diagnose where the event
disappeared. They consider logging a service request
with Oracle for troubleshooting.
With the self-diagnostic capabilities in Oracle Integration, these users can self-diagnose message delivery, thereby reducing the need to create a service request for some basic information.
Note:
When business events are not delivered to Oracle Integration, self-diagnosis typically indicates that the error occurred within Oracle Fusion Applications boundaries. Open a service request with Oracle Fusion Applications and include all necessary error messages to aid support in troubleshooting the issue.
Monitor Business Event Delivery Status
You can view details about business event subscriptions, including their status (queued, delivered, retried, and retries that have reached their limit) and potential reasons for why a business event has not been delivered to Oracle Integration. You can also retry the delivery of business events.