Remove Email Addresses from the Suppression List
You can remove email addresses from the suppression list. The suppression list lets you refresh each individual email address to see the current state. You can also see the date on which an email sent to that email address was last suppressed. The date is refreshed each time an email is sent to that address.
- An employee on an email distribution list left the company and their email address was deactivated.
- SPF and DKIM not being configured on the sender's address domain server (DNS) result in soft bounces and subsequently end up on the suppression list.
Oracle Integration provides a self-service feature that enables you to view and remove email addresses from the suppression list, when necessary. This feature eliminates the need to file a service request to remove addresses from the suppression list.
Suppressed email addresses can lead to errors in your integration. The activity stream of the instance can show that a notification action failed if the email address used to send the notification is on the suppression list.
-
Click Actions
and select Email suppression list.
The Email suppression list panel opens to show all email addresses that have been suppressed. Email addresses on the suppression list cannot send or receive email notifications.
- Browse or search for the email address to remove.
- Click Refresh
to ensure that you are seeing the latest state for this specific email address in
this service instance. Performing a refresh may remove that email address (because the
suppression list was updated behind the scenes), change the email address state message
(for example, from hard bounces to repeated soft bounces), or update the timestamp.
- Next to the email address to
remove, click Delete
.
This action removes this address from the suppression list. You cannot remove more than one address at a time.