Activate and Run the Recipe

After you've configured the connections and other resources, you can activate and run the recipe.

  1. Activate the recipe. See Activate a Recipe or Accelerator.
  2. Run the recipe.
    To run the recipe, you must create a new case in the Microsoft Dynamics 365 application.
    1. Sign in to the Power Pages site and select Support.
    2. A list of cases logged by you is displayed.
    3. To create a new case, select New Case.
    4. Enter the required details in the form, such as Title, Customer, Case Type, Description, and so on.
    5. Select Submit.

      By default, the following error appears if you choose a contact that doesn't belong to the selected account while creating a case: The specified contact doesn't belong to the account selected as the customer. Specify a contact that belongs to the selected account and then try again.

      You can customize this default error by adding a Content Snippet with the Name as cases/unrelatedcontact and Value as your custom error message text.

      Note:

      Create a custom column named CrossRef_Servicenow_IncidentId to store the ID of the newly created incident in ServiceNow. See Create a column.

    You've now successfully submitted the integration for execution.

    When you create a new case in Microsoft Dynamics 365, the Oracle MSD Create Case integration flow gets triggered, and a corresponding incident is created in the ServiceNow instance.

  3. Monitor the running of the integration flow in Oracle Integration. See Monitor Integrations.
  4. Log in to your ServiceNow instance and check if a new company has been created.
    1. In the left navigation pane, under Service Desk, click Incidents.
    2. On the Incidents page, search for the newly created incident with a short description.
    Check if the newly created incident data has been updated under the CrossRef_Servicenow_IncidentId field in the Microsoft Dynamics 365 case that you created earlier.

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