Activate and Run the Recipe

After you've configured the connections and other resources, you can activate and run the recipe.

  1. Activate the recipe. See Activate a Recipe or Accelerator.
  2. Run the recipe.

    To run the recipe, you must create a new case in Salesforce.

    1. Log in to your Salesforce instance.
    2. On the Salesforce Setup page, click the Cases tab.
    3. On the Cases Home page, click New.
    4. On the new case page, enter the required details and click Save.

    You’ve now successfully triggered the recipe.

  3. Monitor the running of the integration flow in Oracle Integration. See Monitor Integrations.
  4. Log in to your ServiceNow instance and check for the new incident created.
    1. Navigate to the Incidents page.
    2. To find the newly created ServiceNow incident, filter with the case number of the new Salesforce case. Enter the Salesforce case number in the field under the Number column.
    The new ServiceNow incident is listed on the Incidents page.

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